Acknowledging Receipt of a Message

When you click a message sent to you by someone who has requested notification when you view the message, the Return Receipt pop-up appears.

Click Cancel if you do not want to acknowledge receipt.

Click Send to respond with a message to the sender. The acknowledgement message confirms that you received the message, but not that you read the message.

To Flag a Message

Click the name of the email folder that contains the messages you want to mark for further action.
Select the message or messages you want to flag.
- To select a single message, click its check box.
- To deselect a selected message, click its selected check box.
- To select all messages, click the Select All, , icon. Click this icon again to unselect all messages.
From the Actions drop-down menu, select Flag for Followup. The flag icon appears at the each selected message.
To remove the flag from a message, select the message, and from the drop-down menu, select Clear Flag.

To Compose a New Message

Click the Compose icon on the toolbar to display the New Message page.
Enter the email addresses of people who should receive your message. Use a comma to separate multiple addresses.
The fields available include:
- To. Enter a recipient’s email address to send the message to the recipient.
- Cc. Enter a recipient’s email address to send a copy of a message to the recipient.
- Bcc. Enter a recipient’s email address in this field to send a blind copy of a message to that recipient. These addresses are not listed with the message when it is delivered.
Click the Subject field and type the subject of your message.
Click in the message text box, and type the text of the message.
From the drop-down menu, select the Priority. Options are Normal, Urgent, and Non-Urgent. By default messages are sent with normal priority.
From the Request Receipt drop-down menu, select an option. Options are None, When delivered, When Viewed, and Both. By default, the request receipt value selected is none.
Under select the Security options, set Signed Message and Encrypted Message check boxes as desired. Default options are set in the Options - Mail page. For more information about S/MIME settings, refer to Formatting Messages.
If the New Message page does not have these check boxes, you do not have permission to sign or encrypt a message.
Click Send.

To Reply to a Message

You can respond to the sender of a message, or to the sender and all recipients listed in the To, From, and Cc fields of the original message.

Click Reply to reply to the sender, or Reply All to reply to the sender and all the other recipients.
A New Message page appears with the name of the recipient or recipients.
The subject of the original message is prefaced with Re:, and the original message appears inline in the New Message page.
(Optional) Enter the email addresses of additional people who should receive your message. Use a comma to separate multiple addresses. The fields available include:
- To. Enter a recipient’s email address to send the message to the recipient.
- Cc. Enter a recipient’s email address to send a copy of a message to the recipient.
- Bcc. Enter a recipient’s email address in this field to send a blind copy of a message to that recipient. These addresses are not listed with the message when it is delivered.
Click in the message box and type the message text.
Verify that the S/MIME features are set as desired in the Options - Mail page before you send the message. For more information about S/MIME settings, refer to Formatting Messages.
If the New Message page does not have these check boxes, you do not have permission to sign or encrypt a message.
Click Send.

To Compose a Draft

In the New Message page, enter a subject for your message and type the text of the message.
At the bottom of the page, set the Sign and Encrypt check boxes. An S/MIME message is stored in the Drafts folder as encrypted if you select that feature.
If the New Message page does not have these check boxes, you do not have permission to sign or encrypt a message.
Verify that the S/MIME features are set as desired before you send the message. For more information about S/MIME settings, refer to Formatting Messages.
Default options are set in the Options - Mail page.
If the New Message page does not have these check boxes, you do not have permission to sign or encrypt a message.
Click the Save Draft icon in the New Message page to save the message in the Drafts folder.
Close the New Message page.

To Retrieve and Send a Draft

Click the Drafts folder.
Click the Subject of the draft you want to retrieve.
The New Message page appears with your draft. Revise the message, if desired.
Enter more recipient names in the To: field, if desired.
Verify that the Sign and Encrypt check boxes at the bottom of the page are set as desired. For more information about S/MIME settings, refer to Formatting Messages.
The default options are set in the Options - Mail page.
If the New Message page does not have these check boxes, you do not have permission to sign or encrypt a message.
Click Send.

To Check Spelling

To check for spelling errors in your new or unsent messages, click the Spell Check link or the Spell Check icon ()

In the display of highlighted words that the spell checker does not recognize, find the word to change.
Click the word to select it.
Select the correct spelling of the word from the suggested list (if suggestions are available), or type the word correctly in the Replace the word with: field.
The word appears in green when you spell it correctly.

Formatting Messages

Note - Formatting Text messages depends on the browser you are using; refer to the Sun Java Systems Communications Express 6 Release Notes.

To Format a Text Message

In the New Message page, click the Rich Text (HTML) link.
Click the location where you want new formatting to start. To change the format of text, select the text to change.
Click the formatting tool you want to use, or select the option you want from one of the drop-down menus. These tools are available:
- Format. Sets text of a paragraph to a preset format (drop-down menu).
  - Font. Sets text style (drop-down menu).
  - Size. Sets text size, based on HTML font sizes (drop-down menu).
  Note - The emoticon appears only if your service provider provided this facility. Emoticons (also known as smiley faces) are a series of keyed characters or images that indicate an emotion such as pleasure or sadness.